Frequently asked questions

Booking and prices

How do I get a price?

Use our “See Your Valens Rate” calculator for an instant estimate. We’ll then confirm your price before your first clean.

Do you charge per hour or per job?

Most of our cleaning is charged by the hour. Your price is based on your hourly rate and the number of hours your clean needs. We’ll agree the hours with you before your first clean, so you know what to expect. Carpet cleaning and extras, such as oven cleaning, have fixed prices instead.

How do I book?

Request your rate on our booking form or call us on 07311 894670 to talk to a person. Once we’ve confirmed your booking, you pay a £20 deposit to secure your slot.

Is there a travel charge?

Most local addresses have no travel charge. For addresses further from our cleaners, a small travel supplement may apply. We’ll always tell you before you book.

Can I get a lower price?

Yes. On the booking form you can lower your hourly rate by choosing any of these:

• Allow before and after photos (−£0.50 per cleaner-hour)
• Be flexible on the day and time (−£0.50 per cleaner-hour)

Do you have an offer for new clients?

Yes. If you have a Valens flyer, scan the QR code or enter the code from the flyer in the “Flyer / offer code” box when you get your quote. New clients pay our flyer price of £18.50 an hour for their first month, on bookings of 4 hours or more, booked by 30 November 2026. After that, your regular Valens Rate applies.

Is it cheaper if I book regular cleans?

Yes. Weekly or fortnightly cleans cost less per hour than a one-off clean, and you can save a little more by committing to regular cleans for 3 months (£1 off every visit) or 6 months (£2 off every visit). Your quote shows the options and the price for each.

How quickly will you reply?

We usually reply within 24 hours. At busy times it can take up to 5 working days. For a faster answer, give us a call.

Cancellations and payment

What is your cancellation policy?

We ask for a £20 booking deposit, which comes off your final bill. If you need to cancel or move your clean, please give us at least 24 hours’ notice. Cancellations with less than 24 hours’ notice, or if we can’t get in on the day, mean the deposit is not returned.

What if you can’t fit me in?

If you’ve paid your deposit and we can’t offer you a time that suits you, we’ll refund your deposit in full.

How do I pay?

Your £20 deposit is paid online by secure payment link. We’ll let you know how to pay the rest of your bill when we confirm your booking.

Our services

What cleaning services do you offer?

We clean homes and small businesses, such as shops and offices. Our services include:

• Regular domestic cleaning
• Deep cleaning
• End of tenancy cleaning
• Airbnb and holiday let cleaning
• Office cleaning
• Carpet cleaning

Which areas do you cover?

Merthyr Tydfil and the surrounding area, and Bristol. Not sure if we cover you? Enter your postcode on our booking form or give us a call.

Do you offer one-off cleans as well as regular ones?

Yes. You can book a one-off clean, or a weekly, fortnightly or monthly clean.

Do you clean carpets?

Yes. We offer professional carpet shampooing and extraction cleaning at a fixed price per room:

• Small room (up to 10m²): £45
• Medium room (over 10m² to 15m²): £55
• Large room (over 15m² to 20m²): £65
• Stairs (up to 13 steps): £35
• Landing (up to 5m²): £20
• Stairs and landing together: £50
• High-traffic treatment: £10 per affected room
• Larger rooms (over 20m²), more than 13 steps or a landing over 5m²: we’ll give you a quote

There is a £65 minimum charge for carpet-only bookings, including stairs and landings. Every carpet is different, so we can’t guarantee that every stain or mark will come out. Specialist treatments (for example pet urine, heavy soiling, ink or dye) may need an assessment and an additional quotation, and drying time depends on the carpet and the room. Get your carpet price on our booking form.

Can you clean my oven or fridge?

Yes. You can add these extras to any booking: a single oven clean for £50 per oven, and a fridge/freezer defrost and internal clean for £35. They’re fixed prices, so hourly discounts and offers don’t apply to them.

Do I need to provide cleaning products and equipment?

This depends on your area. We’ll confirm whether we bring everything or use your own products and equipment when we confirm your booking.

Is there anything you don’t clean?

For safety reasons, we don’t take on:

• Commercial kitchen extraction systems or ductwork
• Hazardous waste, such as chemicals or needles
• Biohazard cleaning, such as bodily fluids

On the day

Do I need to be home during the clean?

No. Many clients are out while we clean. We’ll agree how we get in with you before your first visit.

I have pets. Is that OK?

Of course. Just let us know about any pets when you book, so your cleaner knows what to expect.

Can I ask for specific tasks?

Yes. Tell us what matters most to you when you book, or leave a note for your cleaner, and we’ll prioritise it within your booked time.

Trust and quality

Who are your cleaners?

Our cleaning is led by Timea, who has many years of professional experience, including cleaning campsites. Timea personally trains every new member of our team to her standards. The business is also guided by a BICSc Level 3 qualified cleaning professional.

What happens if something gets broken?

Accidents are rare, but if something is damaged, your cleaner will tell you straight away. Please also let us know within 48 hours, with photos if possible. We’ll look into it and, where we’re responsible, arrange a repair or replacement through our insurance.

Are you insured?

Yes. Valens Cleaning holds public liability insurance up to £5 million and employers’ liability insurance up to £10 million. We’re happy to share our certificate on request.

What if I’m not happy with my clean?

Please tell us within 24 hours, and we’ll arrange to come back and put it right.