Booking Terms

These terms explain how booking with Valens Cleaning works. If anything is unclear, call us on +44 7311 894670 or email info@valenscleaning.co.uk.

Booking deposit

To secure your booking we take a £20 deposit. It comes off your final bill. If you cancel with less than 24 hours’ notice, or we can’t get in on the day, the deposit is not refunded. If we can’t offer you a suitable slot, we refund it in full.

Commitment plans (3 or 6 months)

1. Our 3-month and 6-month plans give you money off every visit in return for booking regular cleans for that period: £1 off each visit on a 3-month plan, or £2 off each visit on a 6-month plan. The two plans can’t be combined.
2. Payment: plans are paid monthly in advance, by bank transfer or Direct Debit, before the first clean of each month.
3. Cancelling early: you can cancel at any time by giving us 7 days’ notice. If you cancel before your plan ends, you’ll repay the commitment discount on the cleans you have already had. That’s £1.00 per visit for a 3-month plan and £2.00 per visit for a 6-month plan. For example, if you cancel a 6-month plan after four cleans, you would repay 4 × £2.00 = £8.00. We’ll take this from any money you have already paid us, or send you a bill.
4. Your cancellation rights: if you booked online or by phone, you can cancel within 14 days of booking without giving a reason. If you asked us to start cleaning within those 14 days, you only pay for the cleans already done, and no discount repayment applies.
5. If we cancel: if we have to end your plan, or can’t provide your cleans, you won’t repay any discount and we’ll refund any cleans you’ve paid for but not had.
6. Pausing: if you’re away, you can pause your plan for up to 2 weeks at a time without it counting as cancelling.

Introductory (flyer) offer

New clients pay our introductory rate for their first month, on bookings of 4 hours or more, booked by 30 November 2026. One offer per household. It can’t be combined with other discounts.