Last updated: 11 October 2026

Who we are

Valens Cleaning is a cleaning company serving Merthyr Tydfil and the surrounding valleys. We are responsible for the personal information you give us. Contact: info@valenscleaning.co.uk

What we collect

• Your name, phone number, email address and property address or postcode
• Details of the clean you want: service, hours, frequency, preferred date and time, access notes
• Whether you’ve paid a booking deposit (we do not see or store your card details)
• Before and after photos, only if you agree to them
• Any messages you send us, and reviews you choose to leave

Why we use it, and our legal basis

• To give you a quote, arrange and carry out your booking: this is needed to take steps at your request and to perform our agreement with you.
• To handle payments, tax and accounting records: we have a legal obligation to keep these.
• To reply to your enquiries and improve our service: this is our legitimate interest in running the business.
• To use your photos or reviews in our marketing: only with your consent, which you can withdraw at any time.

If you ask us for a quote or book a clean, we may occasionally email or text you about our own similar cleaning services and offers (our legitimate interest, under the “soft opt-in” rules). You can say no by ticking the opt-out box on our quote form, and every message includes an easy way to unsubscribe. You can also opt out at any time by contacting us. We will not send you marketing from anyone else.

Who we share it with

• The cleaners who will attend your property
• Our website and email hosting provider (Hostinger)
• Formspree, which processes the booking and enquiry forms on our website
• Revolut, if you pay a booking deposit
• Our accountant or advisers, where necessary

We do not sell your information. Some of these providers are based outside the UK. Where this applies, we rely on appropriate safeguards for the transfer.

How long we keep it

• Enquiries that don’t become bookings: up to 12 months
• Customer and booking records: up to 6 years for accounting and tax purposes
• Photos: 12 months, unless you’ve agreed to us using them in marketing

After that we delete or anonymise it.

Your rights

You can ask to see, correct or delete your information, restrict or object to how we use it, ask for it in a portable format, or withdraw consent. Email info@valenscleaning.co.uk and we’ll reply within one month.

Complaints

If you’re unhappy with how we’ve handled your information, please tell us first. You can also complain to the Information Commissioner’s Office (ico.org.uk, 0303 123 1113).